Ideagen Mail Manager Installation Notes
Installation Requirements
Client PC
Operating System:
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Supported: Windows 10, with latest updates |
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Un-tested but should work: Windows 8.1 (64-bit versions only) and server versions of Microsoft Windows (2016 and above) |
Other requirements:
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Microsoft .NET Framework 4.6 or newer |
Hardware recommendations:
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Intel Processor 2.5 gigahertz (GHz) or faster, minimum 2-core |
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Memory 8 GB RAM or greater |
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1280 x 768 minimum screen resolution |
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Hard disk speed 7200 rpm or SSD |
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Not supported: Microsoft Surface Pro with ARM processor |
Microsoft Outlook:
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Not supported: Pre-installed installations and "The Office app for Windows 10" are NOT compatible with Outlook add-ins like Ideagen Mail Manager for Windows |
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Not supported: Outlook for Mac |
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Supported: Licenced Windows versions of Microsoft 365, Outlook 2019 (64 bit or 32 bit versions) |
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Have the latest Microsoft Outlook 2019 updates. For Microsoft 365 we recommend using the semi-annual channel (previously called: Deferred Channel)
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Outlook should be configured to "Use Cached Exchange Mode" |
Email Server:
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Supported: Microsoft Exchange Online |
This download is for use on 64 bit Windows.
How do I activate my licence?
If you have not yet downloaded Ideagen Mail Manager please go to the Upgrade page.
The activation method below can be used to activate Ideagen Mail Manager directly on a machine for either licence type.
IT Managers can use their existing deployment software to install and activate Ideagen Mail Manager on all users machines. (For ease we provide a packaging tool to embed the licence details into the installer.) For further details see the Manual.
Free Trial Activation Method
Install the Ideagen Mail manager software by running the .msi (installer) file from the download folder
Ensure you have internet connection
Open (or restart) Outlook
When asked if you have a Key ID or if you would like to activate your key now choose No
Ideagen Mail Manager Program Activation Method
Install the Ideagen Mail manager software by running the .msi (installer) file from the download folder
Ensure you have internet connection
Open (or restart) Outlook
When asked if you have a Key ID or if you would like to activate your key now choose Yes
Click Activate Key
Enter your Key ID & Password. These are in the email you will have received shortly after purchase
Restart Outlook to complete the licence activation process
Troubleshooting
If you need any support try our FAQ page.
For any additional support please email support@mailmanager.com or contact us using the button below
