While Mail Manager continues to be implemented throughout HSE, everyone within Martin’s central office has now adopted the solution, which totals 22 users. On life since implementing Mail Manager, Martin shared: "It's helping us make sure that people aren't operating in silos anymore."
He added: "In parallel to getting Mail Manager, we're also putting all emails on a shared drive which is properly backed up and supported. So, you know that there's no risk of loss of information if there's a physical problem."
With Mail Manager implemented and having emails on a shared drive, they have less risk if any incidents occur, such as an individual’s laptop breaking or if someone accidentally deletes an email.
Martin said: "Mail Manager allowed us to systematically file our emails into a secure and backed up location. So, we've benefitted in multiple ways. Mail Manager additionally solved our inbox storage issues, as well as improved staff productivity as emails are now filed out of an inbox, keeping it clean and organised. Every email sent and received is automatically filed, so you’re never frustrated by a chaotic inbox.”
Martin said his favourite features are the ability to send and file as you go: "Everything you send is being filed straightaway, and you're doing it as you go. It’s easier to file than not to. I also think the search function is very good. The search filters make it really easier to view correspondence by location, time, project and more."
Martin also shared his thoughts for anyone looking to adopt an email management solution: "Look for something that is simple for users to use and solves the problem that an individual user has, as well as a wider systematic problem. I think Mail Manager does just that. Mail Manager is an incredibly user-friendly email management solution."