Every single incoming and outgoing project-related email is now managed by Mail Manager. As Cameron puts it: “Not one email is left. That's our rule.”
Mail Manager is used across Enspire’s workforce of 20 employees, most of whom are comfortable with it as they also worked with the technology previously. But it’s also simple for new starters to quickly pick up. Cameron said: “They pick it up really easily. Firstly, because the program is so intuitive and easy to use with prompts and predictive filing. And also because we've got a fairly detailed and structured onboarding process that includes training people on Mail Manager and explains the importance of things like prompt and predict.”
Cameron works remotely to his team and on a different timezone, which presents its own project management challenges. “If I need an email that I know someone has sent but I wasn't copied on, I don't have to wait for them to wake up to find it. I can just go to the search tool and find it. Without that functionality, I'd lose a lot of time.
“There are many examples where I've had to go searching for emails when people are asleep. For example, if I’ve asked someone to copy me in on something that I knew was critical but I didn't receive the email, I can search to find whether the email was sent it or not. If it was, then I'm maybe a bit annoyed they didn't CC me on it, but I’m happy that I can easily confirm the job is done without waking them up.”
Mail Manager is also highly valuable in these times of email overload. Cameron estimates that one employee would spend one hour per day for two weeks trying to manage a full inbox, which equates to around $1,500 - which would be doubled for a director. Mail Manager removes this potential loss by ensuring emails are immediately filed to the appropriate server location.
Another key factor for Enspire is the integrity of its suppliers. As Cameron explains: “It’s really important for us to work with providers that understand our business. We always check where the software that we purchase and we use in the business comes from and who's developing it because we want to make sure they understand our needs.”