COLE works on a range of projects, with diverse teams constantly under pressure to deliver to deadlines. Their Project Managers use leading industry technology for project management but, they were using a combination of methods to process project emails, including Microsoft’s public folders and staff organising their own inboxes through a list of folders inside Outlook.
As a result, COLE had team members working together on individual projects, all organising their emails in different ways where they were only accessible to each person from their own inboxes. The team did not have the access to all the project emails they needed.
Some of the senior engineers raised concerns over COLE’s ability to respond to E-Discovery requests due to the volume of emails locked in individual’s inboxes including commercially sensitive information that couldn’t be accessed.
COLE surveyed key staff to understand business challenges around email and found that project teams felt held back by their inability to access all project emails from one place. They felt time was wasted searching for information and were finding it challenging to cope with continually evolving projects.