When discussing the benefits Mail Manager brought to Brighter Green Engineering, Mark said: "Mail Manager gives us the knowledge that important information is where it needs to be and has added a degree of peace of mind. I'm now not exposed in the way that I was in the past."
On the benefits to the wider team, Mark added: "Quite often there will be a long lag in communication with the owner over an issue, and we may have had a change of personnel. So having somewhere the team can go and search and find the history of an item is really important because then they can gain this peace of mind as well."
Mark particularly likes how Mail Manager works seamlessly within Outlook, and his favourite feature is the search tool: "If you need a more detailed search, you can always pull up the powerful Mail Manager search, which gives you alternatives for how you can investigate items, and that's really helpful."
"The best feature has got to be the search because actually, that's the nuts and bolts of it being able to look at that history. Everything is there. Even if you haven't filed an email in quite the right folder, you can still search across all the folders. So, it's just a beneficial way of accessing communication quickly, that isn't just your own but across the whole business."
Mark summarises Mail Manager: "Mail Manager basically organises your communication in a centralised location. Being disciplined about how people manage their emails is key for me as a business manager, and I think it's a vital element to having a successful business."
"Mail Manager helps you unify and harmonise your correspondence. It’s not about harmonising what you're saying; It's about harmonising how you organise your communication. And I think that's incredibly valuable."