Stephanie said: "When looking at other businesses, you see the inefficiencies of managing emails. You waste so much money in timesheets looking for such emails. The biggest challenge was employees leaving and trying to get back on track on the existing projects. You'd have to open that old archived email folder and search through there, and we all know how difficult it is to find anything in Outlook archives. That was a major time-waster."
Grahame added about the continuity of the paper trail being the biggest hassle: "We always had a clear policy but didn't constantly police it. The approach is that the email is the envelope and there should be a document that goes inside the email. People frequently had their own unique saving system, which is impossible to track, especially if you had to go back to the job three or five years ago. We saw Mail Manager would kill that pain and emails will get put where they are meant to go."
Stephanie said one of the most significant criteria for adopting Mail Manager was the ability to file emails as you're sending them: "Previously, staff would go away, say they’ll file things at the end of the day, and then they’ll get busy with other things so nothing would ever get filed. So being able to file as you go was the big selling point of Mail Manager."