Nowadays, there is a drive to move communication from email to other solutions, such as Microsoft Teams, in order to keep a more organised and cleaner email inbox. This is improving, but email is still too important and regularly used. Having software like Mail Manager, that allows them to integrate both and access all emails, helps to speed up the process.
Adopting the software allows Azets to keep consistency across the company and ensure all emails are properly organised. Dan explained: “Mail Manager supports our stringent confidentiality with client emails and files. It really helped with saving time, completing my timesheets and manage my day-to-day. I believe we might be underusing Mail Manager, but using it in a simple way makes the day-to-day easier with the filing function.”
He added: “The search function is very effective as it, makes life a lot easier to look for old emails or involving people in past projects and accessing historic emails. Without Mail Manager accessing important information from historic emails takes longer, we could only search our own inbox with a key word, that would probably bring too many results as it is not a refined searching feature.”
In their business, finding historical information is really important to avoid the risk of giving clients conflicting advice or the same advice twice. It’s a reputational risk. Using the Mail Manager software makes historical information in emails easy to find, quickly.
One thing that has become increasingly important to Azets is time saving. One of the key attributes of Mail Manager is the ability to find things faster. Dan added: “I can’t choose a favourite feature, the fact the software has some intelligence behind it is really good. Overall, Mail Manager is simple but very effective.”