In this day and age of electronic communication, a significant amount of written correspondence takes place in the form of emails between organisations and their clients. On projects, agreements are often formalised and recorded via the exchange of emails and these are traditionally stored in users mailboxes.
Months or years later when a dispute arises these emails are often required urgently, sometimes by a court, to bring clarity to what was said and agreed between parties concerned. Sometimes the consequence of not providing this information can result in severe financial loss and the speed of being able to locate the necessary data is often paramount.
With email systems accumulating years of communications, dispersed across various mailboxes or Public Folders, organisations have sought to offload certain important project-related emails into more appropriate long term storage. A variety of systems are often involved ranging from third-party email archiving systems to products such as Microsoft SharePoint however one key objective is sometimes overlooked and that is the ease of being able to locate those messages many years later.