This event took place on May 21 2020

Explore how email management plays a crucial role in preventing disputes in the construction industry.

The presentation begins with research from Arcadis showing that construction disputes are costly, time-consuming, and often stem from poor record keeping, unclear contracts, and inadequate communication management.

Key causes include errors in contract documents, lack of understanding of contractual obligations, and poorly substantiated claims.

The speakers discuss how the industry's fragmented approach to information management creates silos, with email representing 70-80% of project communication but being managed inconsistently across teams.