The hidden cost of staff turnover in project-based firms
Staff turnover isn't just a recruitment cost. Every time someone leaves your firm, their inbox goes with them - and inside it sits the client decisions, scope agreements, subcontractor sign-offs and dispute evidence that no handover document ever captures.
This guide is for AEC firms who want to understand what's actually leaving their organization every time someone resigns - and what it takes to make sure project knowledge stays with the firm, not the individual.
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What you'll learn
What's really stored in personal inboxes and why it's your firm's most valuable unprotected asset
How the cost of a leaver differs by role, from Directors losing client history to Project Leads leaving mid-project with no searchable handover
What actually happens when IT deactivates a mailbox - and why PST archives don't solve the problem
How firms like Kasa, Ramboll and Torsion Engineering stopped losing institutional knowledge for good