The AEC email management maturity model
Based on patterns observed across 2,600+ AEC firms over 20 years, this framework describes five levels of email management maturity - what each looks like in practice, what risk it carries, and what moving to the next level requires. Most firms sit at level 2 or 3. Most disputes trace back to the same place.
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What you'll learn
The five levels of email management maturity in AEC - what each looks like in practice and what risk it carries
Why most firms overestimate their position by one level when comparing process intent against actual user behavior
What the move from level 3 to level 4 actually requires - and why it is not a new platform or a migration
What governed, audit-ready email management looks like as an operational reality, not a target state