What happens when you can’t find the email?

Every AEC firm has email records. The question is whether you can actually produce them when a dispute, a legal request or a PI claim demands it. For most firms, the honest answer is: not quickly, not completely and not without pulling senior staff off billable work to dig through archived mailboxes.

This guide breaks down what really happens when you can't find the email, the financial exposure, the legal consequences and the reputational damage and includes a scored self-assessment so you can see exactly where your firm stands before it's tested for real.