We collect personal data in the following ways:
When you use Mail Manager, we may collect your email addresses and hostnames for verification from time to time for licensing purposes. This information is held securely by us and is shared with your employer only so that they can monitor the licences they own. We will not share your email account details or hostnames with any third parties.
When you submit or register information through our website we’ll collect the kind of standard, non-sensitive information you would expect a B2B supplier to request including:
We may also collect personal information from telephone calls and/or other correspondence with you. We do not collect any special categories of personal data, as defined under the GDPR. Our products and services are not aimed at children.
Data about your device and the product and features you use, including information about your hardware and software, how our products perform, as well as your settings for example:
Products will not collect any personally identifiable information or information processed by the product.
Error reports and performance data:
Data about the performance of the products and any problems you experience, including error reports. Error reports can include details of the software or hardware related to an error, contents of files opened when an error occurred, and data about other software on your device.
Troubleshooting and help data:
Data you provide when you contact Mail Manager Ltd for help, such as the products you use, and other details that help us provide support. For example, contact data, the content of your chats and other communications with Mail Manager Ltd, data about the condition of your device, and the products you use related to your help enquiry. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded for training or diagnostic purposes.
Feedback and ratings:
Information you provide to us and the content of messages you send to us, such as feedback, survey data, and product reviews you write.
We may use your information for the following purposes:
Lawful basis for processing: For the performance of a contract or agreement:
Lawful basis for processing: Legitimate Interests, which we have balanced with the interests of our clients, suppliers and business contacts:
You have the right to object to processing based on our legitimate interests, and if you wish to do so, please contact us at email@example.com to discuss this further. You can also unsubscribe from any email marketing using the links provided in the emails we send to you.
If you object, this may affect our ability to provide you with certain services and/or solutions for your benefit.
We will retain your personal information for as long as is necessary for the purposes we are using it for. How long we retain data will vary depending on the purposes it is used for. We routinely update our prospect and email data to ensure those who are not engaged are removed.
We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
You have a number of rights under data protection law, which have been strengthened under the General Data Protection Regulation (GDPR):
If you are concerned about the manner in which we have collected and used your personal data, please contact us at firstname.lastname@example.org – we will do our best to help.